Account deletion

This page explains how to delete your Family Glimpse account and what happens to your data afterwards. The app is published as com.familyglimpse.app. You can ask us to delete your account without having the app installed — see Request deletion without the app.

Delete your account in the app

1. Open Family Glimpse and sign in.
2. Go to Settings.
3. Under the account actions, tap Delete account.
4. Type DELETE in uppercase to confirm, then confirm the prompt.

Deletion starts straight away: your session ends, every player device you bound stops showing your albums at once, and local app data on that device is cleared. Your albums, photos, videos and comments are erased from our servers within 30 days.

Request deletion without the app

If you no longer have the app — you uninstalled it, changed phone, or lost access — email [email protected] with the subject Account deletion request, and tell us which account to delete:

• if you signed in with Google: the email address of that Google account;
• if you joined through an invitation without signing in: any album invitation link or album name you received, so we can find the account;
• anything else that helps us identify it, such as the display name shown in the app.

We only ask for what we need to verify that the account is yours, then start the same deletion process as the in-app flow. We reply to confirm the request and complete the deletion within 30 days. Please do not send identity documents you would not want us to keep.

What gets deleted

• your account record and the Google sign-in identity linked to it;
• your profile details — display name, email address and photo;
• the albums you own, together with the photos, videos and comments inside them;
• voice comments you recorded — the audio only, never a transcription (we do not run speech recognition);
• the records of player devices bound to your account (they stop working immediately);
• local data the app keeps on the device you deleted from.

What is kept, and for how long

• Content you added to someone else's album stays in that album — the album belongs to its owner, not to you. Your authorship is cleared, so the file or comment is no longer linked to you or to your account.
• Copies still inside our storage providers' systems (for example encrypted backups) are removed within the same 30-day window, before final erasure.
• Server logs and error reports are kept only as long as needed to keep the service secure and to diagnose failures, then deleted on a rolling basis.
• We may keep limited records where the law requires it, or to resolve a dispute or an abuse report.

Changing your mind

For 30 days after the deletion starts, you can write to [email protected] and ask us to undo it; while the account still exists we can restore it. Once that window has passed the data is erased and cannot be recovered.

Other choices

Deleting your account is not the only option. In the app you can also remove individual photos and videos, edit album names, captions and tags, change or withdraw who has access to an album, and remove player devices without deleting your account. For anything else — access, correction, restriction or a portable copy of your data — write to [email protected]. See the privacy policy for the full picture.